Privacy Policy

This privacy policy provides information regarding the use of our website by you, and describes the manner in which information is used by Orchids America. By visiting and using this website, you consent to the practices mentioned in this Privacy Policy 

  1. The Information We Collect
  • Orchids America receives, stores and collects all information you may provide to us through our website or through any other mode, including email. This information may be used for a number of purposes, including, improving the customer experience, responding to queries and requests, collecting feedback, fulfilling orders, notifying customers regarding new product offerings, and communication with customers.
  • Cookies – Cookies are unique identifiers that we transfer to your device to enable our systems to recognize your device, in order to ensure a customized user experience. This allows us to update you regarding the status of your order, payments, items in your shopping cart, etc. While you may disable/reject cookies by using the settings on your browser/device, cookies ensure that certain features of our website remain accessible to you. We therefore, recommend that you keep cookies enabled.
  • Google Data – Orchids America uses Google Analytics to track customer visits to this website in order to provide current traffic statistics for Google Analytics also provides information about the use of the website by customers so that we are able to improve the website and user experience. Google Analytics requires that all websites using it must update their privacy policy to include a notice which fully discloses the use of Analytics. Orchids America does not use Google Analytics to track, collect, or upload any data that personally identifies an individual (such as a name, email address or billing information), or any other data that can be reasonably linked to such information by Google. Google will have the right to use the non-personal information, in accordance with its Privacy Policy.
  1. How we Use the Information We Collect
  • Orchids America may use the information collected for several purposes, including the prevention of fraudulent activity and improved security functionality, assessing the performance of the website, offering you enhanced functionality when accessing the website, including identifying you when you sign in to the website, keeping track of your preferences entered, or delivering content relevant to your interests on the website based on your interaction with the content on the website.
  • Orchids America does not engage in selling customer information to any third parties. We only share customer information in the following ways:
  • Third Party Service Providers – We collaborate with other entities and individuals to perform certain functions on our behalf, such as fulfilling and delivering orders, sending postal mail and e-mail, analyzing data, providing marketing assistance, processing of credit card details for payments, and providing customer service. These third parties shall have access to personal information required to perform their functions but for no other purposes.
  • Business Transfers – In the event that we sell or buy subsidiaries, business units, or merge with another company, customer information may be transferred as a business asset.
  • Compliance with the Law – We may release the information stored with us if this is necessary to comply with the law; enforce or apply our Terms of Use or other agreements. We may also need to rely on this information to protect the rights, property, or safety of Orchids America, our users, or others. This may include the exchange of information with other companies and organizations for fraud protection and credit risk reduction. However, these purposes do not refer to the selling, sharing, renting or otherwise dealing in personal information from customers for commercial purposes in violation of the declarations made by us in this Privacy Policy.
  1. Your Consent, Use and Security of Your Information
  • Your personal information and consent is paramount to us, and apart from what is contained in this Privacy Policy, Orchids America will obtain your consent for the use of any information collected by us.
  • We take necessary steps to protect the security of your credit card and payment information during transactions by using Shopify Payments and Paypal. We use SSL software to encrypt financial/payment information you provide to our website, but this system may not fully protect all your non-financial information. We only reveal the last four digits of your credit card numbers when confirming an order. However, your entire credit card number is transmitted to the appropriate credit card company during the processing of an order.
  • Orchids America provides access to a broad range of information about your account and your interactions with Orchids America for viewing and, in certain cases, updating that information. You may choose not to provide any information, although it may be necessary for you to make a purchase or take advantage of certain of Orchids America’s features.
  • When you update information, we may keep a copy of the prior version for our records. Please follow the steps mentioned on the website, or in any emails to stop receiving emails, updates and notifications from us. However, please note that any use by you of this website or Orchids America’s services shall automatically mean that you have consented to the terms of this Privacy Policy.
  • If you choose to visit, your visit and any dispute over privacy/your information shall be subject to this Privacy Policy and our Terms of Use, including limitations on damages, resolution of disputes, and application of the law of the State of Texas. If you any concern about privacy at Orchids America, please contact us with a thorough description, and we will try and resolve it. Our business changes regularly, and our Privacy Policy and Terms of Use may also change. We may email periodic reminders of our notices and conditions, but you must check to ensure that you are informed of all changes. Unless otherwise stated, our current Terms of Use and Privacy Policy shall apply to all information that we maintain about you and your account. We remain bound by all the commitments we make in these Terms of Use and Privacy Policy, and we will not materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.